Supplier FAQs

What is MyAirProducts?

MyAirProducts is an Internet self-service tool, which gives suppliers the ability to view invoice and payment status. This is a secure web site and you will only be able to access information related to your supplier site. The following are MyAccount's main capabilities:

View Invoices Received
View Payments Sent
View Overdue Invoices
View Payment History

How do I get a copy of Air Products Credit Information?

Download a copy of Air Products credit references:

Download PDF (73 KB)

How do I get a copy of a tax exempt certificate for North America Purchase Orders?

For tax exempt certificates, please fax the following information to 610-481-8555 :

The purchase order number.

The state/location to which the order is being shipped. You can include multiple requests for the same state on a single page of your fax. If you have various states, each different state requires a separate page in your fax.

Your phone number, fax number and e-mail address.

The Tax Department retrieves the faxes on a daily basis and forwards them to the appropriate tax analyst. The requests are answered within three working days. Verbal instructions are also available through our Exemption Certificate Phone Line at 610-706-4700.

How does MyAccount benefit suppliers?

Easy-to-use interface in a self-service environment

Real-time access to payment information

Easy access through a standard web browser

Single point of visibility for information across all of Air Products operating units
Ability to provide better customer service while working more efficiently[No text in field]

What do I do if I forgot my password or Username to MyAirProducts?

You can retrieve your Username or reset your password by clicking here and following the instructions.

How can I send Invoices electronically?

Air Products does have several eConnections platform that will allow you to transact with us electronically. To find out more, see the e-Connections webpage, or contact our eConnection team.

How can I obtain remittance details?

The most efficient way to find remittance details is through MyAirProducts.

To register click on Register for MyAirProducts

Click here for guidance in how to use MyAirProducts

If the Invoice Inquiry Portal does not provide you with information, please contact the Accounts Payable Help Desk.

My invoice has a "Pending payment" status in MyAirProducts and it is overdue. What should I do about it?

Pending Reason	Definition	Supplier Action
Price	Unit price on the invoice is more than the PO	Validate Price Issues with Buyer noted on the PO. Buyer contact information is found in the Purchase Order.
Quantity	Quantity billed is more than quantity received or quantity ordered	Validate Quantity Issues with Requestor of PO. Items or service may have not been receipted. If you don't know the requestor of the PO, contact the Accounts Payable Help Desk.

A payment is registered in MyAirProducts but I have not received funds. What should I do next?

The check information screen found within MyAirProducts will give you the check/draft number of the Air Products payment.

If a paper check was issued, you can find the remit to address the check was sent to by clicking on the vendor code listed in the display.

Paper check receipt may take up to 10 business days from the date we issue the check. If you want faster payment receipt, consider completing the Electronic Funds Transfer Authorization form

If you need further information or tracking, please contact the Accounts Payable Help Desk.

I cannot find my invoice in MyAirProducts. What should I do next?

Review the Invoice Submission Instructions found on the Payment webpage.

If all of the information on your invoice is accurate per Invoice Instructions, please call the Accounts Payable Help Desk.

I'm having technical problems or need assistance with MyAccount. What should I do?

Please contact the Accounts Payable Help Desk.

How can I get paid faster?

Receiving payments electronically (ACH) can reduce your wait time dramatically. Complete the Electronic Funds Transfer Authorization form.

What are the requirements when invoicing Air Products?

For Purchase Order related invoices, instructions can be found on the Payment webpage.

Note: If you are part of our eConnections program, we expect all invoices to be entered electronically thru the eConnections tool. Accounts Payable will not accept paper invoices from you.

For Non Purchase Order invoices, the full name of the Air Products employee requesting goods or services must appear on the invoice.[No text in field]

How does Air Products define a diverse supplier?

For United States based activities, see the Supplier Qualifications link for definitional information by the classifications which we currently monitor.

What criteria does Air Products use when selecting a supplier

Air Products uses the same criteria for diverse suppliers as it does with its major suppliers. We look for suppliers that have the basic capabilities to offer competitive pricing, high quality products and services, and assurance of excellent customer service.

What if my company is not a diverse supplier?

Air Products does business with all suppliers and we encourage all suppliers to contact us with any inquiries for business opportunity. If you are not a certified diverse supplier, you should determine your company’s status by reviewing the guidelines set by the Small Business Administration (SBA) and/or the National Minority Supplier Development Council (NMSDC).

How can I learn about potential procurement opportunities at Air Products?

We recommend your company review the What We Buy page on a regular basis to see if an opportunity exists, then send an e-mail inquiry. Air Products seeks suppliers who provide a value-added product or service.

What are the next steps with Air Products regarding any potential procurement opportunity?

We will work with commodity managers to identify upcoming opportunities and screen identified diverse suppliers to see if a match exists with the supplier’s capabilities and the procurement opportunity. If a match occurs, the supplier will be contacted to further discuss the opportunity, supplier’s capabilities, and business requirement.

Why should I obtain Small Business Administration certification or Self certify when my company is already certified by a recognized agency?

Air Products is a Prime contractor and subcontractor for the U.S. Federal Government. We have a requirement to report annually our spend with diverse suppliers. The only spend Air Products can claim on our reports is from businesses that have been certified to the Federal government standards. State, local and organizational certifications may be valid to a specific set of standards, but we must have certification to the Federal guidelines to meet our program requirements.

Does certification ensure that my company will be able to do business with Air Products?

No, certification doesn’t guarantee that your company or any other company will obtain Air Products' business. The main criterion is whether Air Products has a need or requirement for your product and/or service. If opportunities exist, they will be considered as part of Air Products supply chain processes.

What is SAM and SUB-NET?

The System for Award Management (SAM) is an official website of the U.S. government. SAM consolidated the capabilities of CCR/FedReg, ORCA, and EPLS. There is NO cost to use SAM. Register to do business with the U.S. government for free directly from this site. Find free help with your SAM registration on our HELP tab, including user guides, videos, and FAQs. How will SAM benefit me? The overarching benefits of SAM include streamlined and integrated processes, elimination of data redundancies, and reduced costs while providing improved capability. Users of SAM include contracting officials, grant-makers, contractors, and the public. Those required to register in SAM include:

Vendors: Those doing business with the federal government "will be able to log in to one system to manage their entity information in one record, with one expiration date, through one streamlined business process. Federal agencies will be able to look in one place for entity pre-award information. Everyone will have fewer passwords to remember and see the benefits of data reuse as information is entered into SAM once and reused throughout the system.”

Grant-seekers and grantees: "Active SAM registration is a pre-requisite to the successful submission of grant application

SUB-Net, an extension of PRO-Net, is primarily for prime contractors to post subcontracting opportunities. These opportunities may or may not be reserved for small businesses. They may include solicitations or other notices, such as a search for "teaming" partners and/or subcontractors for future contracts. The SUB-Net site enables small businesses to use their limited resources to identify and bid on concrete, tangible opportunities. While the web site is designed primarily as a place for large businesses to post solicitations and notices, federal agencies, state and local governments, nonprofit organizations, colleges and universities, and small businesses can also use it for the same purpose. You can access SUB-Net through the PRO-Net home page by choosing the "Subcontracting Opportunities" button. Or, you can go directly to SUB-Net at http://web.sba.gov/subnet/.

Will anyone outside of Air Products have access to my business information?

The information Air Products receives is considered confidential and only Air Products people will have access to it. Air Products will not sell or share your information with external sources or companies.

Whom do I contact at Air Products Supplier Diversity for more information?

Send an e-mail to Air Products with your specific question to Supplier Diversity.

How can I learn more information about diverse businesses?

See External Agencies.